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Privacy Policy

This Privacy Policy applies to Housing Radar and its related entities. We recognize the importance of protecting your privacy and your rights regarding personal information.

Last updated on 12 November 2025

Introduction

Housing Radar recognises the importance of protecting your privacy and your rights regarding personal information. This Privacy Policy explains how we collect, use, and manage your personal information.

What is Personal Information?

Personal information refers to any information that can identify you personally, as defined under the Privacy Act 1988 (Cth). This includes:

  • Your name, address, telephone number
  • Email address and occupation
  • Any information that identifies you or makes you reasonably identifiable

What Personal Information Do We Collect?

Information we may collect includes:
  • Name, mailing or street address
  • Email address and telephone number
  • Age or birth date
  • Profession, occupation or job title
  • Information provided through our website, surveys, or interactions
  • Information from third parties
  • Anonymous survey responses
  • Aggregated website usage data

How Do We Collect Your Personal Information?

We collect personal information directly from you whenever reasonable and practical:

Direct Collection
  • Through your use of our website
  • By telephone, letter, fax, or email
  • During conversations with our representatives
  • By completing application forms
  • Through surveys, feedback, or complaints
Third Party Sources
  • Credit reporting agencies
  • Law enforcement agencies
  • Government entities
  • Your representatives or employer
  • Publicly available sources

Cookies

When you visit our website, we may send a 'cookie' to your computer to recognise your device and track activity.

How cookies help:
  • Analyse traffic patterns and improve our services
  • Recognize your device for a better browsing experience
  • Help us understand how our website is being used

Note: You can disable cookies in your browser settings. We may also log IP addresses to analyse trends and administer the website.

Purposes for Collecting, Holding, and Using Personal Information

We collect personal information to perform business activities and provide quality customer service:

Service Delivery

Providing products and services, responding to enquiries, and granting access to protected website areas.

Improvement & Research

Improving website performance, business processing, marketing, planning, and research.

Compliance & Operations

Updating records, handling complaints, and complying with legal obligations.

Disclosure of Personal Information

We may disclose personal information to:

Our Employees & Entities

Our employees, related entities, and service providers

Commercial Partners

Suppliers and third parties with commercial relationships

With Your Consent

Any organisation with your consent

Direct Marketing

We may send you marketing communications about products and services that may interest you via mail, SMS, fax, or email, in compliance with applicable laws.

Opt-Out Option

You can opt out at any time using the provided facilities in our communications or by contacting us directly.

Access and Correction of Personal Information

You may request access to personal information we hold about you by contacting us (see details on our website).

Access Requests
  • We will provide suitable access methods
  • May charge a reasonable fee for administrative costs
  • If access is refused, we will provide written reasons
Correction Requests
  • You may request corrections if information is inaccurate or incomplete
  • We will not charge for making corrections
  • We aim to keep your information up-to-date

Complaints About Privacy Breaches

If you believe your privacy has been breached, please contact us with details so we can investigate according to our complaints handling procedures.

Disclosure Outside Australia

We may disclose personal information to overseas related entities and service providers for purposes such as data hosting.

Cloud Storage

Your information may be stored in the cloud overseas, and by using our services, you consent to this. We take reasonable steps to ensure overseas recipients comply with privacy obligations.

Security

While we strive to protect your information, the internet is inherently insecure. We cannot guarantee security during transmission.

Contacting Us

If you have questions or concerns about this Privacy Policy, please contact us using the information below.

Get in Touch

Our team is here to help with any privacy-related questions or concerns.

Use the contact link on our website

We aim to respond to all privacy inquiries within 2 business days.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website.

Current Version

Last updated on 12 November 2025

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